Services
Our Services
Express Interaction provides an all-in-one suite of vendor management tools and solutions designed to help you grow. With our in-depth industry knowledge, we take the time to understand each business situation and advise the most appropriate solutions. This bespoke approach and process enables us to close performance gaps and drive improvements, regardless of the exact nature behind business difficulties.
VM Systems and Software Consulting
For businesses with a contingent workforce, it’s often cumbersome to manage suppliers manually. Implementing a vendor management system can ease the pressure, giving you more time to focus on optimising other core areas of your business and its operations.
However, it’s rare for a general VM system to work equally well for all businesses. You need the right system, tailored to your needs, to find the results that you’re looking for. That’s what Express Interaction is here for! We excel at assessing business requirements and identifying the vendor management systems and software that can be seamlessly integrated to address them.
What Is A Vendor Management System?
Abbreviated as VMS, a vendor management system is a software application that allows companies to manage all of their vendor processes in one simplified, unified solution. These systems often have tools designed to expedite and improve the efficiency of the following core tasks:
Vendor selection processes
Compliance and onboarding
Approval and invoicing processes
Messaging and communication
Our Consulting Empowers You With The Right Technologies
Evidently, a VMS has many capabilities, all beneficial to your business. However, identifying the best application can be daunting. They all have similar functionalities, and prices may seem to be similar, which can make the whole process overwhelming to those unfamiliar with the nuances behind each system. Luckily, we are here to help. After analysing your business situation and goals, we can identify and advise the perfect solution for you. We empower you with everything you need to source and integrate the right VM solutions, as well as integrate them for optimal results. Overall, we have a sharp eye for systems that:
Enhance communication with vendors
Centralise invoicing and payment procedures
Improve the tracking of delivery schedules
Are effective for creating clear operations
Vendor Performance Management
Managing and monitoring vendor performance is essential in determining whether all the hard work in the contract negotiation stage and compliance checks actually bears fruit.
At Express Interaction, we offer access to our performance management professionals that excel at drilling down into per-vendor analytics in order to assess performance against standards and expectations, investigate deviations and discrepancies, and advise solutions for growth.
Our efforts enable you to extract more performance from each vendor, identify consolidation opportunities and ensure that all of your contract terms are being met and adhered to. After all, you don’t want to keep working with a supplier who’s not contributing to your company’s success.
Why Vendor Performance Management Is Important
Not everyone is aware of the reasons why vendor management is critically important to business operations. The bottom line is that you need to manage your suppliers. Here’s why:
The alternative is
operating blindly
Any company needs to know which suppliers pose a risk to organisational performance and reputation. Here’s an idea to build on–they all do! With this understanding, dig deep and learn the impact of each vendor to your company. Only then can you know who to dismiss and who to retain.
Service Level Agreements (SLAs)
are the real deal
Before any contract commences, there are service expectations, detailed in the SLA. A vendor’s performance reflects back to the contractual language, and with strong guardrails, you can determine if the vendor is holding up to their end of the bargain.
How We Measure Vendor Performance
Managing and monitoring vendor performance is essential in determining whether all the hard work in the contract negotiation stage and compliance checks actually bears fruit.
At Express Interaction, we offer access to our performance management professionals that excel at drilling down into per-vendor analytics in order to assess performance against standards and expectations, investigate deviations and discrepancies, and advise solutions for growth.
Our efforts enable you to extract more performance from each vendor, identify consolidation opportunities and ensure that all of your contract terms are being met and adhered to. After all, you don’t want to keep working with a supplier who’s not contributing to your company’s success.
Strategy Formulation
One of the greatest challenges modern businesses face is figuring out how to stay ahead of the competition. While improving product quality and relatively reducing costs may work, all the efforts may go down the drain if your relationship with vendors is tense.
As such, you need to come up with practical vendor management strategies through which the company can achieve its goals. But you don’t have to do it alone.
We will help you develop relationships with new and high-value vendors and improve vendor terms through new contracts.
By doing so, you’ll be looking forward to accelerated growth and development.
Forward-Thinking
Our strategies consider the state of your business today and its desired objectives in order to offer outstanding, long-term value!
Data-Driven
We orient our strategies around actionable metrics and data to give your business clear milestones that it can target and objectives that it can meet.
High-Performing
Our strategies are designed to deliver results—not promises. We guide you forward so that you’re always leveraging top-shelf results.
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